Loyalty Program Manager

6 months minimum requirement with ongoing commitment preferred

About this opportunity
Fibro & Us has an exciting opportunity for a Promotions & Loyalty Manager to join the team! This role would suit a highly organised individual with the ability to manage a large database, has an interest in promotions, with passion and drive to succeed.

Loyalty programs improve customer retention and provide incentives for  customers to buy. Loyalty programs can help do this by increasing that number of repeat customers and also increasing the amount of repeat purchases

As part of the marketing team, this role will play an integral part in leading one of the key strategies for 2019; to increase engagement through the growth and optimisation of the loyalty program.

The successful candidate will be a hands-on individual with the ability to work autonomously and to assist with the key deliverables in a fast-paced environment. This role will suit a self-motivated candidate who can manage conflicting priorities and stakeholders, follow up on issues and has excellent oral and written communication skills.  


Detailed Description
Reporting to the Publicity Coordinator, the successful candidate will be responsible for the management and development of the program.  

Your responsibilities would include but not limited to:
Lead the development of the Loyalty Program
Develop an integrated channel strategy aimed at increasing the number of acquisitions to the database
As the business lead and owner of the loyalty program, you will manage the ongoing enhancement of new and existing activity
Manage external relationships with industry suppliers
Be the face of the support group
End to end campaign management including developing briefs,
Monitor the loyalty card customer service processes and customer service standards
Report findings, insights and impact of any strategic developments to the Committee at regular meetings
Manage the performance of vendors and suppliers to ensure optimal service delivery


  1. Strong Microsoft Office skills

  2. Passion, energy, flexibility, and a can-do attitude

  3. Excellent communication skills

  4. Solid, professional work ethic

  5. Excellent attention to detail

  6. A creative strategic thinker

  7. Access to internet & computer

  8. Confident in approaching business and speaking to them regarding the program

  9. Reimbursement

  10. Shirt & name badge provided.  You may also be eligible for travel

International Fibromyalgia Awareness Day

May 12

Invisible Illnesses Inc

Making the Invisible - Visible

Rockingham, Western Australia

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