Loyalty Program Manager
6 months minimum requirement with ongoing commitment preferred
About this opportunity
Fibro & Us has an exciting opportunity for a Promotions & Loyalty Manager to join the team! This role would suit a highly organised individual with the ability to manage a large database, has an interest in promotions, with passion and drive to succeed.
Loyalty programs improve customer retention and provide incentives for customers to buy. Loyalty programs can help do this by increasing that number of repeat customers and also increasing the amount of repeat purchases
As part of the marketing team, this role will play an integral part in leading one of the key strategies for 2019; to increase engagement through the growth and optimisation of the loyalty program.
The successful candidate will be a hands-on individual with the ability to work autonomously and to assist with the key deliverables in a fast-paced environment. This role will suit a self-motivated candidate who can manage conflicting priorities and stakeholders, follow up on issues and has excellent oral and written communication skills.
Reporting to the Publicity Coordinator, the successful candidate will be responsible for the management and development of the program.
Your responsibilities would include but not limited to:
Lead the development of the Loyalty Program
Develop an integrated channel strategy aimed at increasing the number of acquisitions to the database
As the business lead and owner of the loyalty program, you will manage the ongoing enhancement of new and existing activity
Manage external relationships with industry suppliers
Be the face of the support group
End to end campaign management including developing briefs,
Monitor the loyalty card customer service processes and customer service standards
Report findings, insights and impact of any strategic developments to the Committee at regular meetings
Manage the performance of vendors and suppliers to ensure optimal service delivery
Strong Microsoft Office skills
Passion, energy, flexibility, and a can-do attitude
Excellent communication skills
Solid, professional work ethic
Excellent attention to detail
A creative strategic thinker
Access to internet & computer
Confident in approaching business and speaking to them regarding the program
Shirt & name badge provided. You may also be eligible for travel