Loyalty Program Facilitator

Minimum 6 months commitment with ongoing commitment preferred

About this opportunity
Fibro & Us has an exciting opportunity for a facilitator to join the team! This role would suit a highly organised individual with the ability to manage a large database, has an interest in promotions, with passion and drive to succeed. 
Loyalty programs improve customer retention and provide incentives for  customers to buy. Loyalty programs can help do this by increasing that number of repeat customers and also increasing the amount of repeat purchases


Detailed Description
The successful candidate will be a hands-on individual with the ability to work autonomously and to assist with the key deliverables in a fast-paced environment. This role will suit a self-motivated candidate who can manage conflicting priorities and stakeholders, follow up on issues and has excellent oral and written communication skills.  
Reporting to the Publicity/Loyalty Program Manager, the successful candidate will be responsible for the management and development of the program.  
Your responsibilities would include but not limited to:
Help the development of the Loyalty Program in your area
Develop an integrated channel strategy aimed at increasing the number of acquisitions to the database
As the leader of the loyalty program in your area, you will manage the ongoing enhancement of new and existing activity
Manage external relationships with industry suppliers
Be the face of the support group
End to end campaign management including developing briefs,
Monitor the loyalty card customer service processes and customer service standards
Report findings, insights and impact of any strategic developments to the Manager at regular meetings
Manage the performance of vendors and suppliers to ensure optimal service deliver


As a vital member of the team, the successful candidate must be able to demonstrate the following attributes and skills:
Customer focused
Friendly & vibrant phone manner 
Excellent written and oral communication skills
Organisational and administrative skills
Excellent team and relationship building skills
Ability to multi-task & prioritise work 
Time management skills
Good at problem solving- enjoy a challenge and take ownership to find a solution
Ability to work autonomously and effectively in a team environment
Working knowledge of Microsoft publications
Ability to communicate through a variety of mediums will be highly regarded 
Strong levels of initiative, adaptive to change and ability to learn new tasks quickly will be highly regarded
Passion, energy, flexibility, and a can-do attitude
Solid, professional work ethic
A creative strategic thinker
Access to internet & computer


Shirt & name badge provided.  Pre-approved reimbursements may apply

If your interested in this position please contact Michelle with your CV and a passport size photo as well as outlining why you would be suitable for this position.

International Fibromyalgia Awareness Day

May 12

Invisible Illnesses Inc

Making the Invisible - Visible

Rockingham, Western Australia

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